Reviews

Plumbox

4.9

Based on 40 reviews

Tony Clark

1699044035

As a retired surveyor, I have been experiencing great difficulties in finding suitable plumbing, heating and maintenance engineers, since my return from York,... six years ago.These included national and local tradesmen, who generally didn't seem to want my business.They often didn't repond to my calls, sometimes ignoring them completely, or just not completing their work. satisfactorily.Having employed Plumbox for the first time, and servicing my boiler successfully, I am hopeful that I do not have to look further for an engineer.read more

David McBride

1697313369

Michael and team serviced our boiler and fixed a long standing problem with our underfloor heating, very happy with the work and will be using again!

Linda Walsh

1697224320

Michael and the team were very professional and did a great job fitting a new water cylinder. Would definitely use them again

Nick Baylis

1697111287

I am glad to wholeheartedly recommend Mr Michael Thomas’s PLUMBOX, the local Cambridgeshire boiler & plumbing company who in October 2023 fitted an excellent... new boiler and did much else besides so as to get my heating-system running like Swiss clockwork in my 1980s four-bedroomed home here in Newnham.Director Mr Thomas phoned up & came to evaluate my needs for a new boiler within hours of my enquiry, and then his expert Engineer Mr ‘Dan’ Cutts, fitted it. Dan was a pleasure to have around the house for his cheerful focus on his work that he clearly took satisfaction in doing thoroughly, and all I had to do was fuel him with an occasional cup of coffee and shortbread biscuits. If a new boiler is going to work at its best and the warranty hold good, it benefits from the system flush-through and other sundry works to boiler-piping and flue, particularly on older kit… and all these works were included within the quote…a quote that was very fair and competitive with other firms [other firms who were far less impressive in their going about a quote]; and let me emphasis that Plumbox was a FAR more attractive option than the impersonal goliath of British Gas. So, if you want old school trustworthy and cheerful pride in their work, then I warmly encourage you to invite a visit from Plumbox.Dr Nick Baylis, 22 years a homeowner in Cambridgeread more

Charlie Dias

1696317486

Michael was incredibly friendly and professional. He was able to come out 4 hours after I called and fixed the problem with little fuss. He also recorded the... fix to help me in future. I would definitely recommend and will use Michael again in future.read more

Andrew West

1695724655

Great company. Was able to fit a major job within a short space of time after the original quote. Very good after sales support when we had a slight problem. A... plumber was sent to us within a couple of hours. We have no hesitation in recommending this company.read more

Lawrence

1695625564

Fixed a leak in bathroom when they said they would. Had to move a lot and rip a lot out to get to where the leak had damaged but the bathroom looks exactly as... it used to as a consequence and the leak is fixed. Pleasant to deal with and came round exactly when thy said they would.read more

Denise Rae

1695576654

Thank you for a quick response and good service.

Paul Lester

1695020321

Very helpful plumber, fitted new CH cylinder pwithout drama and was happy to answer all my questions.

Deborah Padfield

1693053579

To be recommended. Thank you, Plumbox.

Jack Bosworth

1693035256

Plumbox did a great job at resolving my shower pump issue. The my house had an incorrectly fitted shower pump which stopped working after I had moved in. Not... knowing anything about plumbing or shower systems, it was great to have the issues explained clearly to me, for the work to be carried out quickly. The communication from Plumbox was great and they were always happy to answer my questions. Will definitely use them again.read more

Zay Yar Win

1692698013

Installed a new whole central heating system (gas pipes, combi boiler, radiator), gas cooker and outside water taps. Really happy with the service and... information throughout the process from quote to completion. Michael is very responsive and get in touch with us the whole time.The fact I like most is that it's easier to get in touch with him (who is in charge) directly and customise your needs even in the middle of the installation, unlike big companies where you ask a question and it takes ages to get back and you only speak to the admin/receptionist and cannot speak directly to the person in charge. You can ask questions and opinions from him. They will explain to you which is most suitable for your needs. During the installation, we requested to upgrade one of the radiators, and install an outside tap at the front of the house, which was done quickly. We also requested to customise the combi boiler and flue location and the way it is attached to the wall and also to upgrade the wireless control to Google Nest, which Michael agreed to do it straightaway.Price wise, the quote is very reasonable compared to others and the radiators used are of good quality. You will know if you shop around and ask quote from others.The installation time is great although it took just one more day than expected. But this is due to the fact that they are installing a whole new system (not just replacing old rads or boiler). They explained that they want to get it right in the first place rather than rushing to finish it, and then homeowner faces with issues later down the line. I prefer this way and I can see his whole team is doing their best. When I am writing this review, it's almost 3 weeks since completion. And I don't see any issue like leaks or gas smell or such.They took extra care during the installation to control dirts and dusts like laying plastic sheets throughout, covering items as needed, vaccuming at the end of each day, etc. They cleared everything after completion including the old hot water tank, loft cold water tank and all old pipes.Thanks Michael and his team for their brilliant service. Can't recommend enough... :)read more

Sam Snyder

1690794208

Great service and very prompt :) would highly recommend!!

Martin Sewell

1690020828

My boiler was fixed promptly, and for a reasonable price.

RICHARD DEREK MORRIS

1688566709

Great service. Always do a first class job!!!

Rob Eaves

1686050775

Easy booking and fast availability, great service and would use again.

Gillian Foster

1684221935

Very quick response to blocked pipe, very helpful and polite as I panicked over problem.

Anthony Dean

1683626967

Use Plumbox! Michael and his team are exceptional. I've worked with tradesman for 25yrs and Plumbox have shown themselves to be above the rest. Highly... recommended.read more

Pia Rolfe

1683560281

My Nan had two lads come out on bank holiday, they did a great job! Highly satisfied! Would recommend!

Robert Illingworth

1683023502

Landlord's gas safety check and boiler service. Also replaced out-of-date carbon monoxide alarm.

Kathleen Too

1681643769

Very professional. Highly recommend.

joannah wadsworth

1677578095

Bathroom installed. Brilliant

Leonor Natario Correia

1668699304

Quick replyProfessionalService provided as expected

Katherine Eccleston

1668213736

Really impressed with the service provided. The service from initial contact to having a new boiler was so quick and felt really easy.

Iulika Iulian

1664605348

We used Plumbox to change our conventional boiler to a combination one and all new radiators.Michael was very helpful, from the survey to the installation... they have been very professional, fast and clean.We would definitely recommend that and hopefully used them for future projects in the house.read more

Shaun “Sharky” Lotay

1626341376

I contacted Michael at Plumbox to undertake some work in my kitchen refurbishment, which included connecting a new sink and gas hob. Whilst here, they also... took a look at a slow-draining sink. They completed the work to an excellent and very thoughtful/considerate standard, which can be rare. Some tradespeople want to get in and out as quick as possible. However, the Plumbox team wanted to make sure they did the job both correctly and neatly. Brandon carried out the bulk of the work, and he was polite, courteous and knowledgeable. I have no hesitations in recommending them, and they will be my first point of contact should I need any further plumbing or gas work done in the future.read more

Helen Knight

1616425591

Such a brilliant, trustworthy team. Friendly guys who explained everything without jargon so I knew what was going to be done. They fit us in when our boiler... broke an hour into moving into our new house. They were efficient, neat and tidy. They did a brilliant job on the bits that others can be slapdash on (bricking up the wall and filling in holes) and worked really hard on it all. Such a positive experience and will 100% be using them again when needed.read more

Rebecca Franses

1613908944

Can't recommend Plumbox highly enough. Our boiler died just as the weather turned absolutely baltic, and we needed a new one installed ASAP. Plumbox were... prompt to come and do a quote, thoroughly considering what needed to be done and what the best option for us would be (bearing in mind our slightly odd house!) - rather than just looking at a straight swap of like for like. That "thinking outside the box" has provided us with a much more convenient and aesthetically better long-term solution.They were able to start very soon, and turned up each day promptly and worked quickly and efficiently, with careful attention to detail. Throughout their work they were extremely neat and tidy and considerate of our needs, making sure we had water and gas each evening. In fact the house was actually cleaner after they'd left than before they'd started!! The pipe work is very neat, looks very professional, and is all tucked neatly out of the way so that it isn't visible - again this required a few innovative solutions that I don't think many people would have thought of. Any issues they had (again, rather odd house!) they talked us through the options for solving them to make sure that we were kept informed and could make decisions that were best for us.Overall, we were extremely impressed with Plumbox throughout the whole process and felt they delivered exceptional service. We won't hesitate to use them again for any future plumbing or heating issues, and would absolutely recommend them to anyone looking for plumbing or heating engineers.read more

Eric Barbier

1611221023

I had an issue with my boiler (not an emergency, minor leakage). I have contacted Michael who was able to come the following week and fixed the problem during... his visit. He has professional and efficient in addressing the issue. As landlord, I appreciated that he liaised with my tenant to let them know when he was planning to come. Michael maintained a clear communication with me, from beginning to end I am very satisfied with Michael, I highly recommend!read more

Janette Edwards

1574439675

Plumbox have just done another brilliant job for us! They put in two new radiators, replaced the valves on two others, replaced the toilet pan and replaced the... extractor fan in the shower. They do great work and are a delight to have in the house. I cannot recommend them highly enough!read more

Richard Freeman

1568818273

Great communication from start to finish, and took great care in my home, leaving it immaculate when finished. Thank you

joanna hampton

1554498103

Fantastic customer service. Friendly and trustworthy. Would definitely recommend.

Ian C

1540978843

Plumbox was recommended to me by a neighbour, and recently did some work renovating our bathroom, replacing a shower tray and cubicle, shower, some taps, bath... panels, and so on. Michael was a pleasure to deal with. They did a great job. Bathroom now looks great. Would definitely recommend.read more

Anthea Messent

1534943289

We contacted Michael after our (hidden) toilet cistern failed late one evening (8/8/18). He very kindly talked us through locating the stopcock feeding the... cistern that very evening, and gave us the details of an online plumbing supplier, and the parts that we needed to order, next day. He then fitted the parts once they'd arrived, plus a new toilet seat that we'd purchased. Michael was quick, responsive, helpful and reasonably priced. Would definitely use again!read more

Next Reviews

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Tony Clark

1699044035

As a retired surveyor, I have been experiencing great difficulties in finding suitable plumbing, heating and maintenance engineers, since my return from York, six years ago.These included national and local tradesmen, who generally didn't seem to want my business.They often didn't repond to my calls, sometimes ignoring them completely, or just not completing their work. satisfactorily.Having employed Plumbox for the first time, and servicing my boiler successfully, I am hopeful that I do not have to look further for an engineer.

David McBride

1697313369

Michael and team serviced our boiler and fixed a long standing problem with our underfloor heating, very happy with the work and will be using again!

Linda Walsh

1697224320

Michael and the team were very professional and did a great job fitting a new water cylinder. Would definitely use them again

Nick Baylis

1697111287

I am glad to wholeheartedly recommend Mr Michael Thomas’s PLUMBOX, the local Cambridgeshire boiler & plumbing company who in October 2023 fitted an excellent new boiler and did much else besides so as to get my heating-system running like Swiss clockwork in my 1980s four-bedroomed home here in Newnham.Director Mr Thomas phoned up & came to evaluate my needs for a new boiler within hours of my enquiry, and then his expert Engineer Mr ‘Dan’ Cutts, fitted it. Dan was a pleasure to have around the house for his cheerful focus on his work that he clearly took satisfaction in doing thoroughly, and all I had to do was fuel him with an occasional cup of coffee and shortbread biscuits. If a new boiler is going to work at its best and the warranty hold good, it benefits from the system flush-through and other sundry works to boiler-piping and flue, particularly on older kit… and all these works were included within the quote…a quote that was very fair and competitive with other firms [other firms who were far less impressive in their going about a quote]; and let me emphasis that Plumbox was a FAR more attractive option than the impersonal goliath of British Gas. So, if you want old school trustworthy and cheerful pride in their work, then I warmly encourage you to invite a visit from Plumbox.Dr Nick Baylis, 22 years a homeowner in Cambridge

Charlie Dias

1696317486

Michael was incredibly friendly and professional. He was able to come out 4 hours after I called and fixed the problem with little fuss. He also recorded the fix to help me in future. I would definitely recommend and will use Michael again in future.

Andrew West

1695724655

Great company. Was able to fit a major job within a short space of time after the original quote. Very good after sales support when we had a slight problem. A plumber was sent to us within a couple of hours. We have no hesitation in recommending this company.

Lawrence

1695625564

Fixed a leak in bathroom when they said they would. Had to move a lot and rip a lot out to get to where the leak had damaged but the bathroom looks exactly as it used to as a consequence and the leak is fixed. Pleasant to deal with and came round exactly when thy said they would.

Denise Rae

1695576654

Thank you for a quick response and good service.

Paul Lester

1695020321

Very helpful plumber, fitted new CH cylinder pwithout drama and was happy to answer all my questions.

Deborah Padfield

1693053579

To be recommended. Thank you, Plumbox.

Jack Bosworth

1693035256

Plumbox did a great job at resolving my shower pump issue. The my house had an incorrectly fitted shower pump which stopped working after I had moved in. Not knowing anything about plumbing or shower systems, it was great to have the issues explained clearly to me, for the work to be carried out quickly. The communication from Plumbox was great and they were always happy to answer my questions. Will definitely use them again.

Zay Yar Win

1692698013

Installed a new whole central heating system (gas pipes, combi boiler, radiator), gas cooker and outside water taps. Really happy with the service and information throughout the process from quote to completion. Michael is very responsive and get in touch with us the whole time.The fact I like most is that it's easier to get in touch with him (who is in charge) directly and customise your needs even in the middle of the installation, unlike big companies where you ask a question and it takes ages to get back and you only speak to the admin/receptionist and cannot speak directly to the person in charge. You can ask questions and opinions from him. They will explain to you which is most suitable for your needs. During the installation, we requested to upgrade one of the radiators, and install an outside tap at the front of the house, which was done quickly. We also requested to customise the combi boiler and flue location and the way it is attached to the wall and also to upgrade the wireless control to Google Nest, which Michael agreed to do it straightaway.Price wise, the quote is very reasonable compared to others and the radiators used are of good quality. You will know if you shop around and ask quote from others.The installation time is great although it took just one more day than expected. But this is due to the fact that they are installing a whole new system (not just replacing old rads or boiler). They explained that they want to get it right in the first place rather than rushing to finish it, and then homeowner faces with issues later down the line. I prefer this way and I can see his whole team is doing their best. When I am writing this review, it's almost 3 weeks since completion. And I don't see any issue like leaks or gas smell or such.They took extra care during the installation to control dirts and dusts like laying plastic sheets throughout, covering items as needed, vaccuming at the end of each day, etc. They cleared everything after completion including the old hot water tank, loft cold water tank and all old pipes.Thanks Michael and his team for their brilliant service. Can't recommend enough... :)

Sam Snyder

1690794208

Great service and very prompt :) would highly recommend!!

Martin Sewell

1690020828

My boiler was fixed promptly, and for a reasonable price.

RICHARD DEREK MORRIS

1688566709

Great service. Always do a first class job!!!

Rob Eaves

1686050775

Easy booking and fast availability, great service and would use again.

Gillian Foster

1684221935

Very quick response to blocked pipe, very helpful and polite as I panicked over problem.

Anthony Dean

1683626967

Use Plumbox! Michael and his team are exceptional. I've worked with tradesman for 25yrs and Plumbox have shown themselves to be above the rest. Highly recommended.

Pia Rolfe

1683560281

My Nan had two lads come out on bank holiday, they did a great job! Highly satisfied! Would recommend!

Robert Illingworth

1683023502

Landlord's gas safety check and boiler service. Also replaced out-of-date carbon monoxide alarm.

Kathleen Too

1681643769

Very professional. Highly recommend.

joannah wadsworth

1677578095

Bathroom installed. Brilliant

Leonor Natario Correia

1668699304

Quick replyProfessionalService provided as expected

Katherine Eccleston

1668213736

Really impressed with the service provided. The service from initial contact to having a new boiler was so quick and felt really easy.

Iulika Iulian

1664605348

We used Plumbox to change our conventional boiler to a combination one and all new radiators.Michael was very helpful, from the survey to the installation they have been very professional, fast and clean.We would definitely recommend that and hopefully used them for future projects in the house.

Shaun “Sharky” Lotay

1626341376

I contacted Michael at Plumbox to undertake some work in my kitchen refurbishment, which included connecting a new sink and gas hob. Whilst here, they also took a look at a slow-draining sink. They completed the work to an excellent and very thoughtful/considerate standard, which can be rare. Some tradespeople want to get in and out as quick as possible. However, the Plumbox team wanted to make sure they did the job both correctly and neatly. Brandon carried out the bulk of the work, and he was polite, courteous and knowledgeable. I have no hesitations in recommending them, and they will be my first point of contact should I need any further plumbing or gas work done in the future.

Helen Knight

1616425591

Such a brilliant, trustworthy team. Friendly guys who explained everything without jargon so I knew what was going to be done. They fit us in when our boiler broke an hour into moving into our new house. They were efficient, neat and tidy. They did a brilliant job on the bits that others can be slapdash on (bricking up the wall and filling in holes) and worked really hard on it all. Such a positive experience and will 100% be using them again when needed.

Rebecca Franses

1613908944

Can't recommend Plumbox highly enough. Our boiler died just as the weather turned absolutely baltic, and we needed a new one installed ASAP. Plumbox were prompt to come and do a quote, thoroughly considering what needed to be done and what the best option for us would be (bearing in mind our slightly odd house!) - rather than just looking at a straight swap of like for like. That "thinking outside the box" has provided us with a much more convenient and aesthetically better long-term solution.They were able to start very soon, and turned up each day promptly and worked quickly and efficiently, with careful attention to detail. Throughout their work they were extremely neat and tidy and considerate of our needs, making sure we had water and gas each evening. In fact the house was actually cleaner after they'd left than before they'd started!! The pipe work is very neat, looks very professional, and is all tucked neatly out of the way so that it isn't visible - again this required a few innovative solutions that I don't think many people would have thought of. Any issues they had (again, rather odd house!) they talked us through the options for solving them to make sure that we were kept informed and could make decisions that were best for us.Overall, we were extremely impressed with Plumbox throughout the whole process and felt they delivered exceptional service. We won't hesitate to use them again for any future plumbing or heating issues, and would absolutely recommend them to anyone looking for plumbing or heating engineers.

Eric Barbier

1611221023

I had an issue with my boiler (not an emergency, minor leakage). I have contacted Michael who was able to come the following week and fixed the problem during his visit. He has professional and efficient in addressing the issue. As landlord, I appreciated that he liaised with my tenant to let them know when he was planning to come. Michael maintained a clear communication with me, from beginning to end I am very satisfied with Michael, I highly recommend!

Janette Edwards

1574439675

Plumbox have just done another brilliant job for us! They put in two new radiators, replaced the valves on two others, replaced the toilet pan and replaced the extractor fan in the shower. They do great work and are a delight to have in the house. I cannot recommend them highly enough!

Richard Freeman

1568818273

Great communication from start to finish, and took great care in my home, leaving it immaculate when finished. Thank you

joanna hampton

1554498103

Fantastic customer service. Friendly and trustworthy. Would definitely recommend.

Ian C

1540978843

Plumbox was recommended to me by a neighbour, and recently did some work renovating our bathroom, replacing a shower tray and cubicle, shower, some taps, bath panels, and so on. Michael was a pleasure to deal with. They did a great job. Bathroom now looks great. Would definitely recommend.

Anthea Messent

1534943289

We contacted Michael after our (hidden) toilet cistern failed late one evening (8/8/18). He very kindly talked us through locating the stopcock feeding the cistern that very evening, and gave us the details of an online plumbing supplier, and the parts that we needed to order, next day. He then fitted the parts once they'd arrived, plus a new toilet seat that we'd purchased. Michael was quick, responsive, helpful and reasonably priced. Would definitely use again!

Google Rating

4.9

Based on 40 reviews

Plumbox

4.9

review us on See all reviews

Tony Clark

1699044035

David McBride

1697313369

Michael and team serviced our boiler and fixed a long standing problem with our underfloor heating, very happy with the work and will be using again!

Linda Walsh

1697224320

Michael and the team were very professional and did a great job fitting a new water cylinder. Would definitely use them again

1697111287

1696317486

1695724655

1695625564

1695576654

Thank you for a quick response and good service.

Paul Lester

1695020321

Very helpful plumber, fitted new CH cylinder pwithout drama and was happy to answer all my questions.

Deborah Padfield

1693053579

To be recommended. Thank you, Plumbox.

Jack Bosworth

1693035256

Zay Yar Win

1692698013

Sam Snyder

1690794208

Great service and very prompt :) would highly recommend!!

Martin Sewell

1690020828

My boiler was fixed promptly, and for a reasonable price.

RICHARD DEREK MORRIS

1688566709

Great service. Always do a first class job!!!

Rob Eaves

1686050775

Easy booking and fast availability, great service and would use again.

Gillian Foster

1684221935

Very quick response to blocked pipe, very helpful and polite as I panicked over problem.

Anthony Dean

1683626967

Use Plumbox! Michael and his team are exceptional. I've worked with tradesman for 25yrs and Plumbox have shown themselves to be above the rest. Highly recommended.

Pia Rolfe

1683560281

My Nan had two lads come out on bank holiday, they did a great job! Highly satisfied! Would recommend!

Robert Illingworth

1683023502

Landlord's gas safety check and boiler service. Also replaced out-of-date carbon monoxide alarm.

Kathleen Too

1681643769

Very professional. Highly recommend.

joannah wadsworth

1677578095

Bathroom installed. Brilliant